Customer Support Email: info@cobalitreasure.com

TURNAROUND TIME

For our SILVER items, please allow 5 to 10 days to be prepared and shipped. For our GOLD items, please allow 1 to 2 weeks to be prepared and shipped. 

In case you have a tight schedule, no worries, we are 100% here to help :) 

You can use our RUSH order service – turnaround 3 business days.

EXPRESS WORLDWIDE SHIPPING

We ship internationally your jewellery with Express International Delivery.
EXPRESS worldwide shipping available for all orders: 4 - 14 days 

FREE shipping to US, UK & Germany! (Shipping upgrade available)

After your order is shipped, you will receive a tracking number, so you can always keep track of your parcel.

*Please include your contact number when placing order for a hassle-free delivery (the recipient's phone number is required for shipping procedures). Please understand that PO Box, APO and FPO addresses are not accepted.

*Please check with the customs regulations of the in-taking country to make sure that the item(s) is (are) allowed for entry. We are not responsible for any delay/ loss due to this.

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs duties and import taxes that may apply. We are not responsible for delays/ issues due to customs. 

In case the customs duties and taxes are not paid by the customer or there is a refusal upon delivery, customers will not be refunded for their order.