FAQ
Ring Size and Fitting
We use standard US ring sizing throughout the shop; meanwhile we are more than happy to help you figure out the right size in other measuring scales (e.g. UK, Australian, European). Please refer to our FAQ page for details.
To save your time and money, we highly suggest you get an accurate size before purchasing.
Turnaround Time of Order
We need around 5 to 10 days to prepare and ship our silver items; while 1 to 2 weeks for our gold items.
In case you have a tight schedule, no worries, we are 100% here to help! You can use our RUSH order service – turnaround 3 business days.
Custom Orders and Personalization
Let us know in advance if you would like to switch the stone of your item to another kind, upgrade the stone and/or change the kind of metal your jewellery to be made of. Additional charge may apply.
After-Sales Support
We provide an After-Sales Support for our items in the shop. In other words, all our items are made with quality, they will last as long as they came if they are taken care of. For more information, please refer to our Jewelry Care section.
If you need to have your ring re-sized, just message us, we are happy to do that for you!
Shipping
Fast shipping
We ship your jewellery with Express International Delivery.
EXPRESS worldwide shipping for all orders:
4 - 14 days.
Please refer to our Ordering & Shipping page for details.
Order tracking
After your order is shipped, you will receive a tracking number, so you can always keep track of your parcel.
Customs & Import Tax
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
About us
Beauty of the Wild Nature
The beauty and glamour of wild nature is the centre piece of Cobali.
May it be leaves, vines or branches, the essence of the wilderness is captured in all the items you can find in Cobali.
Unique Packaging
Extending from our love of the wild nature, we secure your precious piece right in the middle of our custom-made teak wood box, inside a craft paper box sealed with wax, before being shipped to you and your loved ones around the world.
Ethos & Sustainability
We do our very best to give it back to our Mother Nature, as we see sustainability as an authentic and holistic way to go.
We believe that every small step we make on the way counts, providing transparency and positive impacts to all the people and beings on the planet.